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Friday, September 9, 2011

HELP, I've lost my Facebook Password!!

I just got a note from my friend, Ruthie who has lost her Facebook password for some reason. She asked me to help her figure out how to get it.

She had already done the first step that a person should do when they forget a password. On the login page she clicked "forgot your password?" and entered her email address. Shortly after that she received email with a link to set a new password to get into her account. The problem is that when this happened it connected her to an OLD account that she had created by accident. This account was empty, while the other one had 209 friends, photos and lots of messages.

I was not sure how to help her, so I did what I always do and went to the HELP section of the program. I learned lots of things that might be helpful someday:

1. All accounts are connected to an email address. In your Account settings you can put in a back up email address which will allow Facebook to contact you even if your first email address is gone. Having a second email address here is important. I am adding one right now. Even if you have to create a free gmail, hotmail, or yahoo account in order to have a second add a second one do it!

2. Some times accounts are Disabled. There is a whole section on disabled accounts that might be helpful to look at.

3. In extreme cases Facebook has a way that you can Restore your Account through Friends. This still involves communicating with Facebook through a recognized email address. If you can not solve your problem any other way you may want to look at this section. I had a hard time finding it and learned that which words you use is really important. I kept looking for "restore" and could not find it, but when I used "recover" it worked.

4. You can get to the Facebook HELP CENTER even if you are not logged in by going to the bottom of the login page and looking for the small word "help" on the bottom right side.

5. You are not supposed to be able to make more than one account with the same email address. With my email address I made a business page, but it is tied to my Facebook page and acts a little differently. You can also create GROUPS with Facebook to have a password protected space that only certain people can access.

1 comment:

  1. Ruthie just wrote and this is what she tried. She went to her blank account and changed the password. When she did that the new account came up and now she just has the one account. So, it is all fixed.